Our key to delivering your business requirements rapidly, on demand.

At the core of all tPoint applications is the tPoint “Foundation” layer. This is the core application for all of our products and contains all functionality, business logic, code and data management. This ground breaking application enables full functionality and market leading flexibility to be delivered to individual client instances without changes to core code.

Each customer can have unique screens, workflow and data without any additional maintenance overhead or impact on the common code within. The revolutionary tPoint Screen Manangement and tPoint Data Management modules are typical examples of the ground breaking technology which underpins our product range. These modules within the “Foundation Layer” will interpret each call to the system and use a unique transition code based around; user, company, security level and application to dynamically construct and de-construct both screen and data formats respectively before interacting with the functional modules of the “Foundation”. This enables complete flexibility of user interface to be empowered to the user via the tPoint Application Set-Up within the user product without any core code change. This instantly addresses the age old conflict within application development of customer flexibility dramatically increasing code volume, maintenance, management and cost as well as reducing stability and consistency.

This approach also increases consistency between each of our individual products which adds huge value as multiple tPoint products are implemented within a single organisation. It also means that any enhancements to a core module are instantly available to all products within the range and all of our customers. This is one of the reasons why tPoint are able to offer seamless upgrades to functionality of our products within additional upgrade fees.

The key functional modules within our ground-breaking Foundation layer include:

CRM Foundation Core

• Telephony Integration for preview and power dialing (currently support for 78 different switches)
• Predictive dialer integration (via partner telephony network services provider)
• Computer Telephony Integration for number recognition and automated call handling
• Call Recording Module
• Full email integration for communications and campaigning
• SMS and Fax integration
• Web integration including 'web chat' and 'call me' functionality
• Report Builder (including real time customer access)
• Diary Management
• Workflow Builder
• Pipeline Builder
• Data Configuration (allows unique data structures for your business with no code changes required)
• Screen Configuration (allows unique screen configurations for your business without code changes)
• Help System
• Knowledge Base
• Application Integration Module (for ease of integration with your systems)
• Data Import and Export