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Request Call-backDeliver a 5 star customer service experience using a world class service solution.
Provides the capability to deliver excellent customer service. The core functionality manages the multi channel communications with your customers. Optional modules allows you to add in field service capabilities.
For more information contact tPoint
Product Benefits
- Multi site capabilities
- Real-time reporting access from anywhere
- Partner integration (overflow etc)
- Integration capability with your back office systems
- Flexible solution options - Only pay for what you need
- Hosted solution allows the option to outsource physical fulfilment activities
- Powerful toolkit to configure product to meet changing requirements
- Flexible workflow to maximise automation of service processes
Hosted Benefits
- Pay as you use
- Match cost to revenues
- Virtual environment (enabling home workers)
- Instantly scalable
- Secure and resilient
- Fully managed
Product Features
- Inbound customer service
- Outbound customer service
- Blended sales and service helpdesk capabilities including Asset management
- Service escalations
- Lead management to sales teams
- Multi-channel (voice, email, fax, chat)
- Full audit trail of all key data
- Inbuilt Service workflow
- Inbuilt Service reporting
- Paged scripts
- Branching scripts
- Inbound call management (Screen Pop / CTI)
- Self-Service via the internet
Product Options
- Knowledge Manager
- Analytics Manager (Enhanced Insight to Interaction for blended sales and service)
- Field Service through PDAs
- Service Orders and RMAs
- Contract Management
- Mail response management
Integration Options
- Enterprise integration capabilities using Web Services.
- Allows integration with other client systems to provide a seamless solution integration with on-demand telephony services
For more information contact tPoint
