Knowledge is power – use Knowledge Manager to make your organisation more effective.
Knowledge Manager allows a company to centrally manage information that can then be easily found and presented to users. Designed for help desk, inbound customer service and self service scenarios.
For more information contact tPoint
Product Benefits
- Multi-site capability
- Hosted solution allows the option to share knowledge base with partners
- Effective tool for self-help on company website
- Workflow can be configured to flag regularly recurring queries to the Knowledge base
Hosted Benefits
- Pay as you use
- Match cost to revenues
- Instantly scalable
- Secure and resilient
- Fully managed
Product Features
- Subject libraries
- Full free-text Search
- Integration with MS Office (publish directly)
- Basis for help system in all tPoint Products
- Natural language processing engine
- Comprehensive knowledge management tools (publication control and authorisation)
Integration Options
- Enterprise integration capabilities using Web Services.
- Allows integration with other client systems to provide a seamless solution integration (eg. Payroll)
For more information contact tPoint
