More...
Product Brochure
Request Call-backMulti-media integrated contact centre solution providing full telephony integration, blended in and outbound capability.
Campaign Manager combines leading edge technology and world class functionality with the exciting new world of true on-demand web based infrastructure allowing both 'utility' pricing and 'Virtual Contact Centre' capability.
This exciting solution will help you drive forward tangible business value and real competitive advantage within your contact centre and on to your customers.
Whether you have 20,000 seats or 2 seats Campaign Manager will provide competitive advantage, increased returns and access to the latest telephony without upfront licence costs or the need for expensive hardware. In fact all you need is internet connectivity.
For more information contact tPoint
Product Benefits
- Multi site capabilities
- Multi-media campaigns
- Blended call handling
- Easy, intuitive campaign set-up
- Page script capabilities
- Outbound recycling algorithms
- Flexible real time reporting
- Flexible workflow capabilities
- Access to real-time reports for your customers over the web
Hosted Benefits
- Pay as you use
- Match cost to revenues
- Virtual contact centres (including home workers)
- Instantly scalable
- Secure and resilient
- Fully managed
Product Features
- Paged scripts
- Branching scripts
- Inbuilt campaign reports
- Integrated dialling (manual, auto and power)
- Inbound call management (Screen Pop / CTI)
- Outbound recycling algorithms
- Call back process support
- Integrated diary
- Disposition coding
- Objection handing
- Inbuilt campaign workflow
- Simple campaign set-up and maintenance
- Email integration
Product Options
- Order Capture and Management
- Pipeline Management
- Blended call management
- Soft predictive dialler
- Emarketing Campaigns
- WebChat / “Call Me” capabilities
Integration Options
- Enterprise integration capabilities using Web Services.
- Allows integration with other client systems to provide a seamless solution integration with on-demand telephony services
For more information contact tPoint
