For clients with multiple outsource arrangements,tPoint hub provides centralised management and control of which customers and campaigns are assigned to specific agents irrespective of the organisation or location where they work.
"We've never seen such a broad based contact solution integrated in such a seamless way"
Due diligence comment, Contact Centre IT consultancy.
KEEP CONTROL
- You control data and dialler settings
- Skills based Campaign allocation,irrespective of organisation and location
- Data is held centrally and never moves from the secure location
VISIBILITY
- Log-in listening live from anywhere
- 100% call recordings linked to data records
- Real-time agent,centre reporting fed from the raw data
COST EFFECTIVE
- Centralised management reduces distributed and duplicated local dialler management and reporting
- Client IT and dialler provision reduces outsourcer IT overheads and costs
- Avoid capex and keep costs in line with activity and revenues. Its just 43.6p/hour/agent
FLEXIBILITY
- Add new partners seamlessly
- Re-route compliance or campaigns with the flick of a switch
- Change data fields and feeds with ease with our agile database and highly configurable application
