The tPoint Outsource “Hub” empowers organisations that outsource customer and prospect contact. The Hub instantly creates a virtual contact centre environment for your entire outsourced estate irrespective of agency or location putting your data, processes and reporting under your direct control to maximise results, improve customer experience, minimise risk and reduce costs.
"We've never seen such a broad based contact solution integrated in such a seamless way"
Due diligence comment, Contact Centre IT consultancy.
KEEP CONTROL
- All data remains in central tPoint “Hub” database
and never touches agency equipment - Allows Skills and Performance based allocation
irrespective of agency - All agencies use YOUR central processes
(scripts, knowledge-base, compliance rules) - Call recordings and compliance controls remain with YOU
VISIBILITY
- Live monitor all agents over the internet (including listening in)
- Instant access to all call recordings
- Centralised “Live” reporting means all agencies are visible and under true bench-mark
- View data capture and separate quality control from agencies
COST EFFECTIVE
- Renegotiate rates with agencies by removing their overheads to individually construct campaigns (load data, build campaigns, create scripts, build and deliver reports, manage a dialler or switch, provide call recordings etc.)
- Improve performance through larger single virtual teams to increase dialler performance and reduce inbound wait times
- Uplift each agency to optimal best-of-breed contact centre technology
- Avoid CapEx with SaaS model from as little as 43.6p (GBP) per outsourced hour
FLEXIBILITY
- Add new partners seamlessly
- Re-route compliance or campaigns with the flick of a switch
- Change data fields and feeds with ease with our agile database and highly configurable application
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