tPoint “Campaign Manager” utilises innovative web technologies to offer outsourcers a seamless end-to-end contact centre solution in the “Cloud” and designed for their sector which will: improve performance, drive down cost, broaden service offering, increase competitive advantage and reduce risk.
"They provide us with a reliable platform, a cutting edge feature set that is continually being updated, and a support team I can count on.”
Derwyn Jones, CEO, TPG
COST EFFECTIVE
- Reduced requirement for local IT hardware and support
- Significant reduction in IT Costs
- OPEX based “Pay-as-you-Use” pricing keeps costs in line
with client revenues - Reduce time and cost to deploy client campaigns
EASILY INTEGRATED
- Instantly blend dialling modes and Inbound / Outbound
- Blend with client side activity and across sites
- Real-time integration to client systems and data
- Collaborate through client portals including live hand-over
- Utilise external web resources quickly and effectively
- Build bespoke processes and bullet-proof compliance
WORLD CLASS MULTI-TENANTED SECURITY
- World class data centre environment
- No data touches local equipment
- Multi-tenanted database specifically for Outsourced offering
- Integrated “Caseload” based Compliance for Client confidence
COMPETITIVE ADVANTAGE
- Instant access to full suite of outsourcer services
- Meet and exceed “Blue-Chip” client expectations with ease (Disaster Recovery, Continuity, Security)
- Collaborate live with Clients over secure portal for true “partner” experience
- React quickly and tailor each campaign for each client for optimal performance
- Be innovative, inclusive, efficient, controlled and secure!
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