tPoint “Campaign Manager” will transform the way that organisations think about their pro-active contact and the technology that supports them. Lighter, smarter and more agile applications which uplift the full customer journey with on-demand services that are easy to pay for, flexible and available from anywhere. By achieving more from existing resources and less technology tPoint will increase revenues, drive down costs and enhance competitive advantage for “smart, pro-active” organisations...
"We radically improved our new business systems. It took 15% off the time that traditional technology would have taken."
CTO, Major FS Organisation
EASE OF ADOPTION
- Modular design, powerful out of the box
- Bespoke to your exact needs and evolve as business
needs change - Integrates data easily through web services and
database virtualisation tools - Integrates local resources to protect sunk costs whilst
uplifting capability - Start small and scale up rapidly, pay-as-you-use
SEAMLESS MULTI-CHANNEL CONTACT
- Seamless integration with Voice, eMail, SMS, Webchat and Social Media
- Target communications to most appropriate staff irrespective of media
- Blend across media and prioritise tasks with complete visibility
- Business Rules Engine will automate media steps and log activities
- Let your customers chose how to communicate
MAKING DATA POWERFUL
- Connect “real-time” deep in to your legacy data for a fraction of the cost of traditional technology
- Build single customer view across media
- Share data and results irrespective of location on any internet capable device
- Integrate live data in to telephony, media routing and call guides
POWERFUL ENTERPRISE APPS
- Business Rules (Workflow) Engine
- Intelligent Decisioning Engine
- Enterprise Security
- Caseload Management
- Resource Scheduling
- Multi-Media Campaign
- Service Desk
- Audit and Compliance
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