tPoint's suite of powerful business applications

tPoint provide agile, exact fit contact management for smart progressive organisations through a centralised real-time database and powerful business applications all served through the internet using state of the art “cloud” services. The highly resilient enterprise backbone, ease of configuration and exceptional integration capabilities combine with modular delivery to create the ideal solution for YOUR business needs not just now but as these evolve over time.

Diary and Scheduling Comprehensive Call Back controls In-built SMS and eMail Gateway Seamless external eMail integration World Class Telephony features Key Word Recognition and Automation	Skills based Scheduling Adherence monitoring and management Recruitment cycle Expenses Timesheets Human Resource Management	Real-time easily configurable database User interface configuration to fit YOUR needs Comprehensive template components Targeted B2B and B2C structure Opportunity and Product management Sales Management Service Desk Document Centre
Quality Control Bespoke Compliance Caseload Management Pipeline Management NPS Measurement Full Audit Log	Inbound Skills Based Routing Intelligent Outbound Dialling Answer Machine Detection Blended Calling Live database integrated IVR ACD 100% Call Recording On-demand Non-Geo number provision Broadcast Dialling	Voice, eMail and SMS Contact recycling and optimisation Intelligent scripting Decisions Engine Targeted Knowledge-base Outcomes Management Integrated Diary Full Activities Management
Standard Reports Report Wizard Dashboards Advanced	Automation Admin Roles Web Services Data Import/Export	Multi-tenanted World Class data centre Enterprise Firewalls